Russian Operating Benefits
A major telecom operator in Russia wanted to improve its processes in preparation for a likely privatisation.
Customer Issue
The client wished to identify the most effective ways to minimise operating expenses under a limited capital investment budget.
Our consultant was engaged to assess operating procedures for nework engineering and construction, as well as maintenance and repair fieldwork, develop complex business plans for both the infrastructure and the services business in order to negotiate transfer prices and a framework agreement between partners.
Fishbone Solution
- Assessment of current practices, benchmarking of key performance indicators
- Identify root cause analysis of discrepancies
- Envisioning the target state
- Define the set of technical and organisational change initiatives required to get there
- Prioritising of recommended initiatives by likely bottom line impacts, costs
- Filter priorities by implementation risk
- Developing a programme plan and governance structures for effective implementation
- Pre-wire and socialisation of proposed changes
- Presentation to committee of key decision makers for approval
Outcomes
Practical way forward: This project led to internal department heads taking ownership of the operational excellence program, which is still underway.
