Utilities Co. Seeks Value Add
A UK electricity distributor wanted to investigate the potential for additional services over new devices and backhaul links.
Customer Issue
Faced with the prospect of compulsory investment in smart meters, the client wished to proactively identify new services that the systematic roll-out of smart meters would make possible.
Our consultant was engaged to facilitate brainstorming sessions and outline service descriptions based on new service ideas. We also evaluated the options for backhaul communication links from both technical and commercial feasibility perspectives.
Fishbone Solution
- Facilitating multi-functional brainstorming sessions
- Chairing workshops for rapid development of service concepts
- Desktop research to assess feasibility of technical options
- High-level evaluation of commercial feasibility
Outcomes
This project helped the client better convey the benefits of smart meters to internal audiences and quickly respond to competition with their own differentiated value propositions.
